Your privacy is more than a promise on paper — it is a responsibility we take seriously every single day. This document clearly explains how jom33 collects, uses, stores and protects the personal information of every member, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All data transmitted between your device and jom33 servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
You have the right to access, correct, or request deletion of your personal data at any time. jom33 fully respects your rights, no questions asked.
Jom33 has never and will never sell, rent, or transfer your personal data to any external party for marketing or commercial purposes.
All data management practices at jom33 fully comply with the Personal Data Protection Act 2010 and the guidelines set by Malaysia's Personal Data Protection Commissioner.
This Privacy Policy applies to all users who access or register on the jom33 platform via our website or mobile app. By using jom33's services, you agree to the data processing practices described here.
Jom33 is an online entertainment platform operating in Malaysia, committed to protecting every member's privacy to the highest standard. We understand that when you register and use our platform, you are entrusting us with sensitive personal information — and we take that trust seriously.
This Privacy Policy explains in detail: what types of data we collect when you use jom33, why we need it, how it is used, who can access it, how long we retain it, and what rights you have as the owner of that data.
This document is written in English to ensure clear understanding for all our users in Malaysia. Should you have any questions after reading it, the jom33 support team is available to assist you via Live Chat at any time.
Jom33 only collects information that is genuinely necessary to provide you with a safe, seamless, and high-quality service. We do not collect excessive or irrelevant data beyond what is required to operate our platform.
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad / passport number, date of birth | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, state of residence | Account communications, transaction notifications |
| Financial Information | Bank account number, bank name, e-wallet number | Processing deposits and withdrawals |
| Supporting Documents | MyKad copy, bank statement (for verification purposes) | Advanced-level KYC verification |
Jom33 never stores credit or debit card numbers directly. All payment transactions are processed through certified payment gateways that comply with PCI-DSS standards.
Every piece of data we collect has a specific and legitimate purpose. jom33 does not use your data for any purpose other than those stated below:
Jom33 will only send you promotional emails if you have given explicit consent during registration. You may unsubscribe from marketing communications at any time through the notification settings in your account.
Jom33 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, there are limited situations where data sharing is necessary and legally permitted:
Jom33 works with a number of third-party service providers who act as data processors on our behalf. These include licensed payment gateways, certified game software providers, secure cloud service providers, and identity verification companies. All partners are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
Jom33 will not share your personal data with parent companies, subsidiaries, or business partners for cross-marketing purposes without first obtaining your explicit consent.
The security of your personal data is jom33's number one priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats.
While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — always use a strong password and never share your login details with anyone.
If jom33 detects or suspects any data breach that may affect your information, we will notify you within 72 hours via the email address registered to your account.
Jom33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits.
You may manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of the jom33 platform.
Jom33 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After you close your account, we will delete or anonymise your data according to the following schedule:
All data that is no longer required will be securely deleted using methods that ensure it cannot be recovered. jom33 conducts regular data inventory reviews to ensure we do not retain information beyond the necessary period.
The Personal Data Protection Act 2010 grants you specific rights regarding your personal data. jom33 fully respects and facilitates the exercise of these rights:
You may request a copy of all personal data we hold about you at any time through our support team.
If any of your data is inaccurate or outdated, you have the right to request that we correct it promptly.
You may request deletion of your personal data, subject to legal obligations requiring us to retain it.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You may request your data in a machine-readable format for transfer to another service provider if desired.
In certain circumstances, you may request that we restrict how we use your data while a dispute is being resolved.
To exercise any of the above rights, contact the jom33 privacy team via Live Chat or email. We will process your request within 14 business days. For more complex requests, this period may be extended up to 30 days with prior notice to you.
The jom33 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we become aware that we have collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe your child may have registered with jom33, please contact us immediately.
The jom33 platform may contain links to third-party websites or services in certain contexts, such as payment providers or our partner gaming platforms. This Privacy Policy applies solely to the jom33 platform.
Jom33 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of each service you use separately. The presence of links to third-party websites does not mean jom33 endorses or guarantees their privacy practices.
Jom33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our platform services.
When we make significant changes to this policy, we will notify you via:
Your continued use of the jom33 platform after any changes to this Privacy Policy constitutes your consent to the updated version. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. The jom33 privacy and compliance team is ready to provide clear and helpful responses.
We always welcome feedback from our members. If you feel there is something we could do better to protect your privacy, let us know — your feedback helps us improve every day.
At jom33, privacy is not just a document — it is built into every design and operational decision we make.
All jom33 member data is stored in certified data centres with multi-layered physical and digital security controls, including 24/7 camera monitoring and biometric access control.
Jom33 has a Data Protection Officer (DPO) responsible for ensuring all data processing practices comply with PDPA and current international standards.
Jom33's data security infrastructure is independently audited every year by a certified cybersecurity firm to ensure the highest level of protection is always in place for you.